When you, and your vehicle are ready to have service work completed we wanted to make sure you were aware of our procedures in place to keep everyone safe now, and in the future.

 

To schedule an appointment:

Submit an appointment using the Appointment Scheduler below

Give us a call on our scheduling line (248) 844-2055

Text Serraservice1 to 37483


Social Distancing Efforts

·         Shield protectors in place at our advisor's desks and cashier's window.

·         Yellow tape representing 6ft of distance on the ground so employees and guests know how far their distance should be.

·         Process in place to constantly wipe down all surfaces to ensure we are keeping up on sanitation efforts. 

·         Our waiting room allows 6ft of distance between guests and we are staggering appointments to limit the number of guests waiting. We have a bench and a picnic table outside to wait at when our Michigan weather allows.

·         Though the CDC has recommended everyone wear a face mask in public, there is no federal mandate requiring people to do so. We do not require you to wear a mask for your appointment, we prefer that you do. We provide masks for our team and outside of a medical reason, our team is wearing them.  

Additional Precautions Available for ZERO CONTACT EXPERIENCE: You can drop your car off at your scheduled appointment time and put the keys in our after-hours drop box. Give us a call to let us know your vehicle is here and keys are in the box. When your services are complete, you can call in and pay for the services over the phone.

We are working within everyone's comfort levels, recommendations and the law, which varies so we have options for service needs for every guest based on their comfort level. 

Serra Ford Rochester Hills

2890 S. Rochester Rd
Directions Rochester Hills, MI 48307

  • Service: (248) 852-0400

Hours

  • Monday 7:00 AM - 7:00 PM
  • Tuesday 7:00 AM - 7:00 PM
  • Wednesday 7:00 AM - 7:00 PM
  • Thursday 7:00 AM - 7:00 PM
  • Friday 7:00 AM - 6:00 PM
  • Saturday 8:00 AM - 3:00 PM
  • Sunday Closed